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FAQ accountdeal

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Why do I have a Accountdeal withdrawal on my bank account?

If a Accountdeal withdrawal appears on your bank account, you may have subscribed to one of our partners’ websites whose after-sales service is handle by Accountdeal. Please note that you aren’t a Accountdeal client, but client of a website which delegates its after-sales services.

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What are the purpose of Accountdeal services?

Accountdeal proposes an easy management of your subscription. To do so, please visit your client account by entering the email address you used for the subscription on the homepage. Then, you can contact the agents in charge of your case, get all the information concerning your subscription or cancel it.

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What kind of subscription are concerned by your after-sales service?

Accountdeal takes care of subscription’s client-service which makes your daily life easier. We work with websites which offers support, to individual customers or companies, by assisting them during many different administrative processes. Therefore, we guarantee the after-sales service for these websites.

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I don’t remember having subscribed to Accountdeal.

You must have subscribed to one of our partners’ websites whose after-sales service is handled by Accountdeal. That’s why Accountdeal will appear on your bank account.

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How to find the offer I subscribed to?

If you want details about the offer you subscribed to, you just need to enter the mail address you used for the subscription on the homepage of Accountdeal. We will then tell you the important information about your subscription, such as the dates and the amount of the next withdrawal and the specifications of the service you subscribed to.

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I forgot the mail address I used for the subscription. What can I do?

If you can’t manage to find the email address you used for your subscription, our agents still have the possibility to find your client record. Please contact our agent by mail, phone or chat. They will tell you what to do.

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Who can I speak to if I have a question?

Accountdeal agents are experts in after-sales service and can always help you. They are available from 6a.m. to 11p.m. during the week and from 8a.m to 8p.m. on the weekend by live chat, email on our contact page or by phone thanks to our free number. You can also send them an email at the address contact@accountdeal.com. They will answer within 48 hours. Whether you face problems on the management of your subscription on Accountdeal or if you have a question or a claim, please do not hesitate to contact them.

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How can I cancel my subscription?

If you want to cancel your subscription, you need to go on your client account and click on `I want to cancel my subscription’ button. Then you won’t benefit from our partner’s websites services and won’t be charged by Accountdeal anymore. You will receive a confirmation e-mail.